Health & Safety


Updated as of September 21, 2021

Event Guidelines

We’re excited to welcome you back to orchestra concerts for the 2021-22 season!

Although no event can be risk-free during this pandemic, we are taking every precaution possible to ensure the safety of our audience, musicians, and staff. In order to comply with this goal and regulations set forth by local government and our performance venues, we require the following of ALL attendees at this event:

All audience members will be required to present a photo ID and proof of vaccination or proof of negative Covid test taken within 48 hours prior to the event.

  • This will need to be presented each time you attend an NHSO concert prior to entering the hall.
  • Please build an additional 20-30 minutes into your concert attendance plans to allow for additional waiting times.
  • The final dose of the vaccine must have been administered at least 14 days before entry. Booster shots are strongly recommended but not required at this time.
  • Only tests taken 48 hours or less prior to the start of the event will be accepted. Test results must include patron name, date of test, and clear indication that the test was negative.
  • Children who do not have a photo ID must be accompanied by an adult with photo ID.

In addition, masks must be worn at all times. If a child is too young to wear a mask, we unfortunately will not be able to admit them at this time.

If you’re feeling ill or have symptoms related to a cold or infectious disease, please stay home.

For the safety of all, anyone who is not willing or able to comply with these policies will be required to leave the event at the discretion and request of an NHSO staff member. If you have already purchased a ticket, the box office will refund your ticket the following business day. For the safety of all audiences, musicians, and staff, we regret that we are unable to offer any exceptions to these rules.

The safety plan and visitor guidelines are subject to change as government and venue recommendations evolve. The safety of our audience, musicians, and staff will remain our top priority.

All Symphony staff, musicians, and volunteers will be fully vaccinated.

Despite the implementation of enhanced safety measures, an inherent risk of exposure to infectious disease still exists. By attending a New Haven Symphony Orchestra concert, you voluntarily assume all risks related to exposure to infectious disease.

Any policy or schedule changes will be communicated via email. Additionally, this page will remain an updated resource.

What to Expect

When you arrive at the concert venue, you will be asked to wait in line outside of the main doors to the venue or immediately inside the venue depending on weather. Please build extra time into your schedule to accommodate this process.

You will be greeted by a staff member or volunteer who will ask to see your photo ID and either proof of vaccination or negative Covid test taken within 48 hours of the event. (See above for specific details.)

Once checked, you will be able to proceed into the concert venue to go to your seat or to purchase tickets. Please put on your mask before entering the indoor venue.

Virtual tickets can be presented on your phone.

The Symphony will be spacing audience members when possible within the concert hall.

The NHSO will also use virtual program guides this season, so patrons can choose to not take a paper program if that is their preference. Paper one-page concert quick guides will also be available.

There will be no in-person pre-concert talks. Concession sales may be limited, so please plan accordingly. Hand sanitizing stations and extra masks will be available.


Please email our box office by clicking here or call (203) 787-4282 Monday-Friday from 12-5pm.

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